Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The return request must be made within 14 days of delivery.

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, tags, and accessories where applicable.

• Proof of purchase or your order number may be required.

Items that are returned used, damaged, or without their original packaging may not be eligible for a refund.

How to Request a Return

To request a return, please contact us with your order number and details of the item you wish to return.

If your return is approved, we will provide you with the return instructions and, where applicable, the return address.

Please do not send an item back without contacting us first, as this may delay the processing of your refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Return Shipping

Unless the item is faulty, damaged, or incorrectly sent, the customer is responsible for the cost of returning the item.

If you received a defective, damaged, or incorrect item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including personalised or customised items and products that cannot be returned for health or hygiene reasons once opened.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us with your order number and clear photographs of the issue. We will review the matter and work with you to resolve it.

Contact Us

If you have any questions about our Refund & Return Policy or would like to request a return, please contact us through the contact details provided on our website.

This policy does not affect any statutory rights you may have under applicable UK consumer law.