Return & Refund Policy

At ToysieZone, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

To be eligible for a return:

• The item must be returned within 14 days of delivery.

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these requirements.

Return Process

To initiate a return, please contact us at:

Email: glowriminq@gmail.com

Please include your order number and reason for the return. Once your request is approved, we will provide return instructions.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We offer exchanges for defective, damaged, or incorrect items.

If you would like to exchange a product, please contact us within 14 days of delivery.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the product

• Photos of the packaging (if applicable)

We will review the issue and provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of use or damage caused by the customer

• Products returned without original packaging

• Gift cards

• Clearance, promotional, or final sale items (unless defective)

• Personalized or custom-made products

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item was received damaged

• The item is defective

• The wrong item was shipped

Original shipping charges are non-refundable unless the return is due to our error.

Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

ToysieZone
Email: glowriminq@gmail.com

Thank you for shopping with ToysieZone.