Privacy Policy

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products from our store.

Information We Collect

When you place an order or contact us, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number, where provided
Order and transaction details
Information you provide when contacting our customer service

Payment information is processed securely by our payment providers. We do not store your full payment card details.

How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery
Process refunds and returns
Respond to customer enquiries
Provide customer support
Improve our website, products, and services
Detect and prevent fraud or misuse
Comply with applicable legal and regulatory requirements

Shopify and Service Providers

Our store is operated using Shopify and may use trusted third-party service providers to process payments, deliver orders, provide analytics, or support our website.

These providers may process personal information only as necessary to provide their services.

Marketing

If you choose to receive marketing communications from us, we may send you information about products, offers, and promotions.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Cookies

Our website may use cookies and similar technologies to ensure the website functions properly, improve your browsing experience, understand website usage, and support relevant services.

Please see our Cookie Policy for more information.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on your circumstances and applicable UK data protection law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of your personal information.

You may also have the right to object to or restrict certain processing.

To exercise your rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, complying with legal obligations, and resolving disputes.